OUR SUPPORT COVERS GENERAL QUESTIONS ABOUT OUR TEMPLATES' FEATURES AND FUNCTIONALITY. IF YOU EXPERIENCE ANY BUGS OR HAVE QUESTIONS ABOUT SIMPLE STYLE ADJUSTMENTS, WE WILL DO OUR BEST TO HELP. PLEASE BE AWARE THAT OUR TEMPLATES ARE SOLD AS IS AND ANY FEATURES THAT ARE NOT SPECIFICALLY ADVERTISED BY US ARE CONSIDERED CUSTOM REQUESTS AND MAY NOT BE INCLUDED IN OUR SUPPORT SERVICES.

WE DO NOT PROVIDE SUPPORT FOR THIRD-PARTY PLUGINS, CODE CHANGES, THEME INSTALLATION, OR BUGS THAT ARE A RESULT OF CUSTOM WORK DONE BY INDIVIDUALS OR ENTITIES OTHER THAN US.

OUR GOAL IS TO RESPOND TO YOUR SUPPORT REQUESTS WITHIN 48 HOURS, MONDAY THROUGH FRIDAY, DEPENDING ON THE VOLUME OF INQUIRIES WE RECEIVE.

FOR GHOST THEMES, OUR REFUND POLICY IS 7 DAYS. PLEASE NOTE THAT WE MAY REFUSE A REFUND IF WE BELIEVE SOMEONE IS TRYING TO TAKE ADVANTAGE OF THIS POLICY. FOR WEBFLOW TEMPLATES, CUSTOMERS NEED TO CONTACT THE WEBFLOW SUPPORT TEAM FOR REFUNDS.

SINCERELY,
KUSA PROJECTS TEAM